Resources
Industry: Corporates
The golden rules of captive claims management
Over the last two years, the worldwide COVID-19 pandemic, combined with a challenging insurance market for conventional risk…
The FCA Consumer Duty - New Principle 12 Briefing
In July, the Financial Conduct Authority (FCA) announced plans to introduce a new Consumer Duty for the financial services sector…
Crawford Financial Lines Services
Our financial lines services are specifically designed to deliver advanced and timely claims resolution, with an unwavering focus on…
Crawford Construction and Engineering
Crawford delivers worldwide expertise in construction and engineering. Our unique combination of experienced and qualified…
Our strategy and approach to sustainability
Our ambitions and targets for sustainability are across four central focus areas (the 4Ps) to enable us to create real-world impact…
Crawford & Company® Partners with the Generali Group
Crawford & Company (NYSE: CRD-A and CRD-B), the world’s largest publicly listed independent provider of claims management and…
Employers must “re-examine” empathy towards employees to benefit customer experience
Crawford’s managing director, UK and Ireland spoke to The Insurer TV about the need for a work environment which is conducive to the…
Power and energy
The world of power and energy has never been more dynamic. Over the past decade we have seen conventional energy sources expand…
Fostering empathy in the workplace
Empathy is a vital component that can influence an insured's experience during and after a claim is handled. In this piece, you will…
The evolving role of the claims management company
From providing the infrastructure to support greater claims automation through to delivering the breadth of expertise to tackle the…
The cyber challenge
Paul Handy, global head of cyber, looks at the challenges for cyber in a hardening market with reduced capacity, geopolitical…
How technology, soft skills and empathy are empowering employees
Empathy + Technology: Learn how technology, soft skills and empathy work together to empower employees across your…