Resources
Industry: Corporates
The FCA Consumer Duty - New Principle 12 Briefing
In July, the Financial Conduct Authority (FCA) announced plans to introduce a new Consumer Duty for the financial services sector…
Contractor Connection RESTORE Conference 2022
Our UK Contractor Connection Conference was held for the first time since the COVID-19 pandemic on 13-14 October at Stadium MK. The…
Employers must “re-examine” empathy towards employees to benefit customer experience
Crawford’s managing director, UK and Ireland spoke to The Insurer TV about the need for a work environment which is conducive to the…
Fostering empathy in the workplace
Empathy is a vital component that can influence an insured's experience during and after a claim is handled. In this piece, you will…
Crawford Customer Enhancement Services
Built on our years of work developing an approach for customers who require additional support, we have now enhanced this service to…
The evolving role of the claims management company
From providing the infrastructure to support greater claims automation through to delivering the breadth of expertise to tackle the…
How technology, soft skills and empathy are empowering employees
Empathy + Technology: Learn how technology, soft skills and empathy work together to empower employees across your…
The cyber challenge
Paul Handy, global head of cyber, looks at the challenges for cyber in a hardening market with reduced capacity, geopolitical…
Soil - The Cinderella science
Sustainable soil management for a healthier planet. In today’s culture of environmental awareness and governance, the subject of…
Exposure to war in Ukraine and the effects of sanctions against
Companies are seeking to address the global ripple of restrictions on imports and exports, supply chain disruption, escalating oil…
IMPACT Awards 2022
In June, Crawford UK hosted its fourth annual IMPACT Awards at the Belfry in recognition and celebration of those individuals across…
Crawford 2021 Global Citizenship report
With Crawford's worldwide network of experts dedicated to restoring lives, businesses and communities, we strive to be responsible…