Major and Complex Loss

Crawford meets the UK’s most challenging claims head on

Technical expertise and established partnerships deliver the highest quality service to properly assess, collaborate, and resolve even the most complex claims.

Experience Matters

When major incidents occur, our team can move resources quickly throughout the UK & Ireland to begin restoring lives, businesses and communities in affected areas. With over 1,500 years of continuous experience across loss adjusters, accountants, engineers and loss mitigation specialists, Crawford can quickly evaluate complex situations, decide on policy liability and make earlier interim payments.

Our dedicated experts are on hand for specialist incidents involving environmental, surveying, recoveries, catastrophe management, business interruption, and fraud.

Our Major and Complex Loss specialists are recognised for:

Being the largest and most diversely qualified major loss adjusting team in the UK today
Maintaining an empathetic approach and understanding of vulnerabilities to help restore lives following an incident
Strong focus on loss mitigation and cost containment
Surge response capacity

Our clients trust us to manage over £2.0bn of indemnity spend on their behalf.

Relationships Matter

More than just loss adjusters, our complex and major loss experts are strategic advisors, trusted partners and an extension of your own team.

Irrespective of claim type, our seamless approach, working with other expert areas within Crawford, further strengthens how we support you throughout the claim.

Through our unique, relationship-focused model, we get to know and understand your requirements better than anyone. We work to prepare for claims before they happen. And, when losses occur, we mobilise needed resources across all disciplines to ensure satisfactory resolution.

The real benefit of Crawford lies in the experience and expertise of our people who bring value and benefit to our clients.
Glenn Thornton, Head of Major & Complex Loss

Capabilities Matter

We evaluate and assess damages for major claims events under extreme conditions. From retail to hospitality, manufacturing to property investors and beyond, our ability to harness expertise and product depth from across our company allows us to solve unique challenges, restore lives and reduce costs for you and your clients.

Our main focus is responding quickly and efficiently managing the process to reduce the total cost of claims through indemnity control and accurate reserve management. We are trusted by our clients to handle their largest and most complex claims — with £1.9 billion indemnity spend managed at any given time.

Expert led solutions

Included within our team are a number of dedicated loss mitigation specialists who can advise on limiting damage and controlling repair methods to modern complex machinery, as well as ensuring the correct assessment of damage and effective remediation is in place. Our specialist major loss team also has dedicated fraud investigators embedded. Their job starts immediately upon receipt of instructions, undertaking background screening of every loss.

Crawford Academy

Our Crawford Academy identifies talent throughout the business who would like to develop careers in more complex claims areas. The Crawford Academy provides support, enabling career progression into the most senior loss adjusting roles in our business. It takes cohorts of loss adjusters through a period of expert led training, coaching and mentoring in order to equip them with the skills to become major and complex Loss Adjusters of the future.

Crawford Forensic Accounting Services

Our team is further strengthened by its ability to seamlessly draw upon the expertise of our own forensic team. Crawford Forensic Accounting Services (CFAS) is our team of dedicated forensic accountants with deep experience in adjustment of business interruption and loss of rent claims. The team offers a differentiated skill set providing accurate and timely information, setting initial reserves, monitoring progress and controlling costs.